Crank Sports strives to achieve 100% customer satisfaction. If you need to return an item ordered on our web site, please be advised of the following:
All request for refunds, exchanges or web site credit must be initiated within 30 days of the original order date.
Food Items (e-Gel and e-Fuel)
Crank Sports will exchange or provide credit for the unused and unopened portion of any food item retuned to our distribution facility, less shipping charges. Please note that it is company policy to not resell food items that are returned in order to guarantee product safety and integrity for all of our customers. For this reason, we respectfully ask that you only return food items when necessary. When returning items, please reference your order number.
If you’re new to e-Fuel (our drink mix) we recommend trying our single serve packets first since we can not take back a full canister once it has been opened.
Clothing and Gear
Clothing and gear that is in new, unused condition can be retuned for exchange or credit, less shipping charges. When returning items, please reference your order number.
Address for returns
Crank Sports, Inc.
Attn: Product Returns
1355 Rocky Point Drive
Oceanside, CA 92056